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Attorney General Brnovich Announces $800,000 Settlement with Diamond Resorts
Settlement Agreement Resolves Allegations of Consumer Fraud Act Violations

Attorney General Mark Brnovich announced today that the State of Arizona has entered into a settlement agreement with Diamond Resorts Corporation, a timeshare sales company with resorts located in the United States and internationally.  The assurance of discontinuance requires Diamond to pay the State a total of $800,000, of which $650,000 will be used for consumer restitution and $150,000 for the State’s attorneys’ fees and costs.  The assurance also includes a relinquishment program, which requires Diamond to allow qualifying consumers, who no longer want their timeshares, to return them to Diamond with no further obligations.    
 
The State has received hundreds of consumer complaints against Diamond Resorts.  Consumers complained that Diamond used deceptive sales practices and made numerous oral misrepresentations and false statements during timeshare sales presentations.  Some of the alleged misrepresentations are related to:   

  • Annual increases in maintenance fees;
  • Membership resale and buy-back programs; 
  • Timeshare membership resale market;
  • Ability to rent timeshare vacations; and
  • Discounts on other travel needs.

The Arizona Attorney General's Office alleged that Diamond employees’ actions and statements violated the Arizona Consumer Fraud Act.

Under the settlement, which is subject to court approval, Diamond agreed to make a number of changes to its business practices that will benefit consumers, including requirements to make specific disclosures during timeshare sales presentations.
 
The relinquishment program will be available to qualifying consumers who no longer want their Diamond Resorts timeshares.  To be considered for the relinquishment program, consumers must: (1) no longer want their Diamond timeshare; (2) have purchased their timeshare after 2011 and prior to January 22, 2017, and (3) file a complaint with the Attorney General’s Office within 120 days after the court signs the order (deadline expected to occur near the end of April / beginning of May) . 

To file a complaint against Diamond, or if you believe you have been the victim of consumer fraud, you can file a consumer complaint by contacting the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6504, or outside the Phoenix and Tucson metro areas at 1(800) 352-8431.  Bilingual consumer protection staff members are available to assist. Consumers can also file complaints online by visiting the Attorney General’s website at https://www.azag.gov/complaints/consumer.
 
This case was handled by Assistant Attorney General Alyse Meislik.
 
For additional information, members of the media may contact Ryan Anderson at (602) 542-8302 or Ryan.Anderson@azag.gov.

For further information, this is a quoted extract dated 23rd December, 2016 from     https://www.azag.gov/press-release/attorney-general-brnovich-announces-800000-settlement-diamond-resorts

lnchrstn I am telling a story, true or maybe not true, about a woman who joined DRIP in 2013. In the year prior she was duped out...
quadfire Very interesting. I dont meet the criteria but might just file a complaint anyway.
Marjorie51 Definitely a good sign for DRIPs.. At first I was curious as to why the Reclaim/Relief/Rescue Industry was not publicisi...

There is a report that discloses that Diamond Resorts is being sold for $2.2 Billion by our dear friend Mr Cloobeck and his mates.

Read all about it on this link: DRI BEING SOLD

Bye Bye, SC. We will all miss you so much.

I must admit to wondering if the buyers realise what they are inheriting.

For those who have taken out timeshare recently, there is a new EU directive which details how you can escape from the 'contract' - it's a very long document but there is a brief summary available on the link below, together with a further link to the document itself.

Nothing unexpected, but good news for all timeshare victims.

http://ec.europa.eu/consumers/consumer_rights/travel/timeshare/index_en.htm

USA DRI Members

Dwaelf the Wanderer a posted Aug 22, 15

We've been getting an increasing amount of applications from disappointed and disillusioned DRI owners from the US lately,  and have been wondering how best to help them out.

As our admin team hail from the other side of that big pond known as The Atlantic Ocean, we have a greater understanding of the legal implications of timeshare membership as a whole and DRI (Sunterra/GVC/whatever) membership in particular and we have a large member base in the UK and Europe who happily share their experiences with the company in the forums.

Our US members tend to be more reticent, though we have had some who have been willing to keep in touch and confirm that they have managed to free themselves from their timeshare. We therefore ask our US members in particular to please post on the forums tactics that have helped them to escape so that we can increase our knowledge base of how things pan out over there in the Wild West.

Information US members may find Interesting

Having said that, we do have admin members who trawl around the Internet finding out interesting snippets all over the place, and here are some things that have recently been discovered:

There was a posting on the web at http://insidethegate.com - it was a press release dated May 18 2015 by the lawyers  Mitchell, Read, Sussman and Associates. In their own site there examples of actual US "release" letters from DRI.

It was heard in the Superior Court of California, County of Riverside, Judgement date February 4 2015, award finalised April 20 2015. Case number PSC 1400640

This case received little publicity and it was interesting that shortly afterwards the article about this in the Insidethegate Facebook page disappeared, BUT it is still available at http://insidethegate.com/2015/05the-law-offices-of-mitchell-reed-sussman-associates dated 27/07/2015 and, of course, in the lawyers' own site. (at least, it was until recently - hopefully still is!)

We are reluctant to post details on a public page of the site, but thought that it might be of interest for US members to investigate this further and see if they have better luck in accessing the court records than we have had so far.

As this was a US arbitration case and not a court case result we are not sure about the precedent status in US terms but it is still a very adverse result for DRI.

(Many thanks to the team member who researched this - she knows who she is and how much her input is appreciated)

teresa I have been interacting with 26 individuals concerned with aggressive and deceptive marketing, transfer agent scams endo...
TAC needing to get rid of diamond resort before jan 1st.....need help with letter and things...
tuono24 I just told them I wasn't going to pay any more I ignored all letters and eventually they got the message and sold ...

Well, here I am, visiting relatives in Kent, and what do I find? Yes, you guessed it, touters trying to get 'compensation' for timeshare owners and promises to free them on a no-win-no-fee basis. Heigh Ho. Nothing particularly new in their approach - 'we're getting a group of thousands together' 'I'll explain in words you can understand' (patronising beggars!) - 'the only way you can get out is to hire a lawyer' 'when you die, they'll get their money one way or another' &c &c. My wife found them yesterday rabbitting on about 'helping' some people who were members of Club la Costa and telling them they were getting a group action together against the said organisation. Then today I found them doing the same pitch with some DRI members. So I congratulated the man on his very well executed scam presentation. I don't think he was very pleased with me. He went to get his colleague and they both tried very hard to persuade me that they were legit and working for a solicitor. When I pointed out that I knew there was no action being prepared against DRI, they said they were going against RCI first. Oh, and that they had been working on the action for over 5 years so they could get 'thousands together' for the case.

So, here's a question. If they aren't charging anything for their advice until after the case (which as I said is purported to be on a no-win-no-fee basis). WHO HAS BEEN PAYING THEIR WAGES FOR THE LAST 5 YEARS? I know how NWNF cases are handled, having already been through the process successfully, and though they do take one or two years to prepare, they don't take 5 years as that wouldn't be cost effective. Furthermore, they are initiated by open public meetings and consultations taking up to an hour, not by getting couples together in a private interview that lasts a few hours. Why see people in pairs, which would cost a fortune, rather than in groups, which would be cheaper? Oh yes. Because a single couple is easier to persuade than a group. Of course. If you want to get thousands together, you don't do it 2 by 2.

Next irritating point. Yes, there was a court action against RCI. RCI are an EXCHANGE organisation. They take a week or points from timeshare owners and bank them. They then give the owners a different week at another time or place in exchange. The case against them is based on the fact that they are accused of 'skimming' off the best properties banked with them, and exchanging them for properties of a lower standard. What the heck that has to do with people trying to get out of a timeshare ownership contract, I totally fail to see. The touters I came across quoted the solicitors who handled the RCI case in 2013 as being 'their' solicitors and stated they were getting thousands together. Independent sources say it was about 500, and anyway the case has already been brought and RCI are due to submit their defence this month (August). You can't join an action after it has been submitted, so what would they still be interviewing people for?

The thing I found most interesting, however, was the fact that when I mentioned the word 'scam' rather loudly, some time was spent trying to persuade me that they were no such thing. This included the man involved standing in a supposedly threatening posture right beside me. (The fact that he was only about half an inch taller than I made it less than impressive, and I've been threatened by bigger and very scary people in my time so was more inclined to laugh than cower.) So another big question. IF THEY WERE REALLY LEGAL EXPERTS AND I WAS DEFAMING THEM, WHY DIDN'T THEY COLLECT EVIDENCE AND SUE ME FOR SLANDER? After all, I was in a public place declaring that they were trying to con the public. What more did they need?

So, DRIPs, if you see or hear some poor innocent people being told a load of hogwash, please don't just ignore it. At the least, quietly slip the victims a piece of paper with our website on it so they can make an informed decision. Don't let the bullshitters get away with it!

teresa WE NEED HELP over here but whatever you do don't post this on John Adamson's DRI Facebook or you will get bann...
teresa One of the DRI FB members banned seemed to know more about DRI points than the craftiest DRI sales person. I threw out a...
teresa If anyone concerned with Diamond or timeshares lack of a secondary market, rising maintenance fees and aggressive and pr...
Shoutbox
The General Counsel of ARDA and DRI CEO have accused me of being paid to assist DRI members in a conference call yesterday with another lobby organization. My husband came to my defense. [link]
Inside Timeshare has no ties to the industry. Charles Thomas regularly writes about bogus claims companies. [link]
A useful site for checking new cold callers if Mindtimeshare. Although the site has suspected links to the develpers it does produce lists and details of cold callers and comments in many cases about their reputations.
five calls this week from companies offering me a meeting to claim compensation and get out of DRI
Australian Justin Morgan - DRI account was terminated and Michael Nuwer our admin and Economics Professor analyze DRI/Apollo [link]
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